The Senior Consultant is the client relationship manager and leads the Client Service Team. The Senior Consultant is a major donor expert, responsible for providing the client insight and counsel regarding major donors and orchestrating the on-stage program.
Supports the sales process by engaging in business development, negotiating the contract to execution, and obtaining renewals. Provides support to the CEO and others in business development efforts, such as strategic partnerships, conferences, pursuing leads, etc. Drives the final leg of the sales process by taking a prospective client from verbal agreement to written contract. Addresses technical questions, sets appropriate expectations, and negotiates win-win agreements which meet the client’s needs, ensures a successful MDE, and achieves target profitability for Westfall Gold.
Serves as primary relationship manager with the client. Builds a strong long-lasting relationship with clients at all levels of leadership, including the CEO and Chief Development Officer, based on a high degree of integrity and professionalism. Proactively drives pre-event preparation and communication with the client, anticipating client needs, and instilling confidence and trust. Resolves concerns raised by clients with a win-win approach. Leads key client meetings including: Orientation, Kickoff/Creative, Mid-Point, Script Run-Through and on-site Rehearsal and Staff Meetings.
Leads the Client Service Team so that products and services are delivered on-time and with excellence to ensure a successful MDE and an exceptional client experience. Leads the client account team and is knowledgeable of deliverables in process with event services and creative services to ensure a successful major donor event and an exceptional client experience. Collaborates with the Client Service Manager, the Creative Account Executive, and other team members and vendors to deliver a unified, seamless experience. Assists in any Client Service Team activity as necessary to ensure a successful MDE and an exceptional client experience. Leads regular meetings with the Client Service Team and others to ensure all matters are appropriately addressed.
Provides insight and counsel regarding major donors. Leads the client through the wealth analytics process in order to identify the prospective donors with the highest propensity to support the client’s programs. Assists clients with the development of an effective invitation strategy and keeps them accountable for executing on the plan. Coaches the client’s leadership and Board of Directors in their role in executing the invitation strategy, provide scripts as needed.
Provides overall program strategy and leadership. Understands the client’s vision and assists them in strategically presenting their mission and funding opportunities to donors. Assists clients in identifying the right speakers and artists to support their message and culture. Coaches all program participants prior to the event on their role and expectations. Manages the event program on-site and ensures all participants are prepared and stay with their allotted time.
Accomplishes other objectives, as necessary or assigned. Completes other activities related to Major Donor Events or company related projects as assigned from time to time.
Mondays through Fridays from 9:00 am – 5:30 pm for non-travel days. Major Donor Events require travel and work from Wednesday to Sunday. In addition, travel is required for client meetings, site visits, etc. Required travel will be approximately 25% and may be up to 50% during the spring season.
Experience
Skills
Competencies
Education
To apply, please send the following to careers@westfallgold.com: