Client Service Specialist

The Client Service Specialist provides a broad range of administrative support to the Client Service Team.

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• Supports the Client Service Team in maintaining the primary relationship with the client. Supports a strong long-lasting relationship with clients based on a high degree of integrity and professionalism. Provides clear communication to the client, anticipating client needs, and instilling confidence and trust. Resolves concerns raised by clients with a win-win approach.
• As a member of the Client Service Team, delivers products and services on-time and with excellence to ensure a successful MDE and an exceptional client experience. Collaborates with the Client Service Team and other team members and vendors to deliver a unified, seamless experience. Assists in any Client Service Team activity as necessary to ensure a successful MDE and an exceptional client experience.
• Provides administrative support for MDEs. Prepares materials and reports for clients, such as the Client Guidebook and meeting agendas. Manages registrations, rooming lists, and attendee emails for MDEs. Prepares materials for welcome bags and pillow gifts. Manage flow of documentation among the client, presenters, and vendors. Such other activities as assigned from time to time.
• Provides administrative support to the Client Service Teams. On behalf of the Client Service Team, communicate with staff, clients, and vendors as requested. Organize and schedule various client meetings, including the orientation meeting, kick-off meeting, mid-point meeting, run through, and monthly calls. Schedules internal meetings, as necessary.
• Accomplish other objectives, as necessary or assigned.  Other activities related to Major Donor Events or company related projects as assigned from time to time.

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Mondays through Fridays from 9:00 am – 5:30 pm.

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Experience

• 3+ years of administrative experience in an office setting
• Experience working with hotels or in event management is a plus

Skills

• Excellent verbal/written communication, negotiation and presentation skills
• Experience in using email/calendaring, word processing, spreadsheet, and presentation software, such as Microsoft Outlook, Word, Excel, and PowerPoint

Competencies

• Follow Through
• Versatility
• Planning and Organizing – utilizing logical, systematic and orderly procedures to meet objectives
• Teamwork – working effectively and productively with others

Education

• Bachelor’s degree or equivalent work experience